Self Serve Appointment Bookings
Available @ Our City Centre Office: 2 Princes Exchange;
Princes Square; Leeds; LS1 4HY. We are situated directly
opposite the entrance to the Leeds Rail Station Car Park
:
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Direction Here>
UK Immigration Advisory
Service terms and condition of service
The use of UK Immigration
Advisory Service .Org website is subject to LIAC Terms and
Condition of Service:-
LIAC is committed to providing an independent
and confidential service to all our clients,
without regard to their race, colours, ethnic
origin, national origin, sex, sexual
orientation, religion or beliefs, age or
disability. We want to make sure that our
clients are satisfied with the advice we give
them and the way they are treated during their
course of dealing with us.
1.1
Visiting our Office for
Advice and or Service
All our clients and
prospective clients wishing to receive
immigration advice and service must book their
appointments in advance before turning up at our
office. Please note that we do not have
provision for our client or prospective client
who turn up without a valid appointment. Such
client or prospective client will not be seen by
an adviser. However, we do have a self serve
appointment facility where you can book your
prefer date and time. We shall then call you
back to confirm your booking with you if you do
so. For professional conduct reasons, we reserve
the right not to attend to your advice and or
service request on the day of your appointment.
1.2
Online Appointment Notice
Online appointment is subject to re-confirmation
by LIAC before it can be deemed valid, if we
have not contact you within 48HRS of your online
reservation. You must then contact us on by
Telephone quoting your allocated reference
number. Not all appointments made online will be
attended to by us.
1.3
LIAC responsibilities during our course of
Dealing with you
We will endeavour to do the followings:
Find out from the start what you are hoping
to achieve, and make sure that your
expectations are realistic;
Tell you who will be handling your case at
each stage;
Explain things in a way that is clear to you
and agree with you the type of service you
can expect to receive from us;
Be considerate in our dealings with you and
put your interests first in all our
dealings;
Keep what you tell us confidential, other
than in those exceptional circumstances when
required to do so by law and only with
proper authority, and refuse to act for
anyone else if doing so would compromise
that confidentiality.
Explain any costs involved with your
immigration matter and subsequently provide
you with a clear bill which shows what the
fees will cover.
1.3(a)
WHAT WE EXPECT FROM EACH OTHER
Working in your best interest by:
arriving on time for appointments unless
unavoidably detained and we expect you to do
the same;
treating you with respect and politeness and
we expect you to do the same;
We shall provide you with correct and
absolute information including timely
updates such as changes of address and
circumstance concerning our business and we
expect you to do the same.
1.4
LIAC standards of service
After your first meeting with us we will
write to you within one week of the meeting.
This includes sending out a client care
letter which explain our terms and condition
of service to you as our client.
If you write to us: We will reply to or
acknowledge your letter within five working
days of receiving it. You will receive a
full reply within eighteen working days or a
letter explaining why there may be a delay
and when you can expect a full reply.
If you telephone us: We will answer your
questions as fully and helpfully as possible
but in your own interests we may be unable
to provide you with full advice without
first seeing relevant documents. If you
leave a message we will do our very best to
call you back within 48 hours.
If you visit us by appointment: Reception
staff will immediately call the immigration
adviser concerned and you will not be kept
waiting for more than fifteen minutes,
subject to delays caused by other
interviews.
If you seek help with an application to the
immigration authorities: You will be advised on
your case by a trained immigration adviser on
what documents to submit and the likelihood of
success and provide you with whatever assistance
LIAC can offer with the application within.
If you were taken under Option 3 Service
fee scale, you will be entitle to the
following immigration support:-
Provision of Required List
of Supporting Documents that are
necessary to support your proposed
immigration application.
Collation of your supporting
documents and Review
in accordance with the prevailing UK
immigration rules before your application
submission date.
Advising you about the
strength and weakness of your supporting
documents including witness statements and
how this may impact your proposed
immigration application and what step/s
is/are necessary to strengthen the
weakness of your immigration case.
We will provide you with
our representative covering letter with your
immigration application to the UKBA / Home
Office. Our covering letter will explain
the basis upon which we believe you are
eligible to make a claim on the chosen
immigration application form and why you
should be granted your request. Our
representative covering letter will also
analyze the relevant immigration laws and
how this applies to the material fact of
your immigration case.
We will provide you with
successive free relevant
immigration advice and assistance after your
case has been lodged with the Home Office
until a decision is reached on your
immigration application.
We may liaise with third
party in order to obtain further supporting
evidence. This may include expert witness,
medical expert, and country expert if this
is necessary.
We shall request for an
update on your behalf in case your
application failed to be decided within
UKBA Standard Decision Time.
We may provide you with an
immigration status confirmation letter in
case you need to proof your employment
eligibility while your original passport has
been sent in support of your immigration
application to the UKBA for processing.
Client's Account Closure
Post Decision / Termination
of Retention with us under
Option 3:
If your engagement with us
comes to an end; you will be
notified accordingly and all
original copies of
documents relating to your
account will be returned
back to you and it is your
responsibility to verify
all original documents upon
delivery. However,
copies of all documents
relating to your account
shall be stored for maximum
of six years before
they are destroyed.
Retrieval of Copies of
Documents Post Account
Closure under Option 3:
If you make a request to us
under the Data Protection
Act to have all documents
relating to your account
transferred to you after
your account closure. LIAC
shall try it best to action
your request within
reasonable time from the
date we receive such
request. You are also
required to provide your
client account reference and
full personal details to us
in order to help us
trace your record. LIAC normally
charges fee for documents
retrieval from its
archive and once your
document is delivered to
you, our obligation would be
fulfilled under the Data
Protection Act. Further
request relating to the same
issue will not be tolerated
by us.
Please note that further details
are also contained on our website for your
guidance. Most importantly however, we do not
guarantee success to our clients. The success of
your case is dependent on your ability to
provide credible evidence that we
ask from you in support of your application
through our client care letter
after your Client’s account has been setup. The
documents to enhance your chance of making a
successful application will be listed in our Required List of Documents.
As a local law firm, our promise
to all our clients and prospective client is to
provide them with an
accessible, transparent and
competent tailor made legal support at a
fraction of high street law firms cost in each
individual circumstance following their
Option-2 initial immigration assessment at
our centre.
1.5
LIAC Complaints Procedure
We are confident that we
will give you a high quality service in all
respects. When something goes wrong we need you
to tell us about it. It may be given orally or
in writing. This will help us to maintain our
standards. It is our goal to provide a high
quality service to all our clients. If you are
unhappy with any aspect of our services, please
do not hesitate to contact LIAC’s adviser in
person at our office or in writing or by
telephone or by an email at
complaint@leedsimmigrationservice.org we will endeavour to
address your concerns in writing within 48
hours.
If the situation can be resolved, our relation
will continue. However, if the situation cannot
be resolved and in the event that we both cannot
work together any more, we will have no
hesitation than to refer you to an OISC
immigration advisor or immigration solicitor who
is competent to handle the case within five
working days that your file is closed. We do not
accept any fee for such referrals.
Alternatively, you can
make your complain directly to the OISC, who
regulated this organization, by completing the
OISC complaint’s form. This form is available in
a range of languages on the website at
www.oisc.gov.uk or
office of any regulated adviser or community
advice organizations. You can also make your
complain in person to the OISC office, on 5th
Floor, Counting House, 53 Tooley Street, London,
SE1 2QN or by email at
info@oisc.gov.uk
1.6
WARNINGS AND POLITE NOTICE AGAINST UNREASONABLE
BEHAVIOUR DURING YOUR COURSE OF DEALING WITH US
The Crime and Disorder Act (1998) defines
anti-social behaviour (ASB) as “acting in a
manner that causes or is likely to cause
harassment, alarm or distress to one or more
persons not of the same household as (the
complainant)”.
It is therefore LIAC policy that we do not
expect our clients or prospective clients to
engaged in the following conducts towards our
staffs during their course of dealing with us:-
·
Noise nuisance towards our staffs
·
Harassment towards our staffs
·
Alcohol abuse during your visit to our office
·
Racist and hate incidents towards our staffs
·
Violence behaviour towards our staffs
·
Littering during your visit to our office
1.6 (b)
NOTE:
We shall ask such client or prospective client
to disengage from such behaviour and if after
been warned and you persist in doing the same or
kinds; we shall terminate our session with you
and ask you to leave our premise until when such
behaviour is remedied.
Also, where our staff considers the incident or
the pattern of behaviours serious enough, we
shall terminate your consultation / interview
session and subsequently ask you to leave our
premise until when such behaviour is remedied.
NOTE:Details of our terms and condition of service
shall be sent to you via our client care letter
upon you appointing us to represent you in your
immigration matter
FREE
INITIAL IMMIGRATION LAWYER'S ADVICE
Every Wednesdays
09.00 - 13.30
